All DVD's have a 30 Day Money Back Guarantee.

If you are unhappy for any reason, we will refund your money or give you credit towards another item... it's your choice.

To Receive Money Back:
Postmark on your return shipment must be within 30 days of date of sale.

1.Buyer Agrees to pay all shipping in either direction.
2.Returned item must be postmarked 30 days from sale date.
3.Before we issue credit, we must receive the item and verify:
-Item is sealed and in the same condition as we shipped it.
-Package is in the same condition as we shipped it.

Restocking Fee
If you choose to return an item, you agree to pay a 20% restocking fee and your original shipping and processing charges will not be refunded. Also, items returned after 30 days are subject to a higher restocking fee or may not be returnable at all (we will let you know if this applies to your return). The return of the product is at your expense.

No refund on shipping/handling.

Don't send us damaged items.
We do not take damaged items for exchanges or returns.

All items are brand new and shipped FOB Holly Hill, Florida.
'FOB' is a standard shipping term. This explains why we ship everything with shipping insurance. It means that you own it before we send it and you are responsible for damages incurred during shipping. If your package arrives with any damages, the buyer must file a claim with the US Postal Service.

Remember, always follow manufacturer recommendations when working on Decorative Concrete projects.

Viewing Online Videos

All Online Videos have a 7 Day Money Back Guarantee.

Purchase is required to access online video. Once access is purchased, buyer will have unlimited access to see the online video for one (1) year from the date of purchase. There are no automatic renewals. ArtCreteMedia may contact the buyer as time of expiration approaches with a special offer to renew.

Macromedia Flash Player is required to view online videos. If the Buyer does not have the Macromedia Flash Player installed on their computer, ArtCreteMedia will not provide the buyer with any alternate methods to see the online video.

All Decorative Concrete Videos are intended for educational purposes only. We will not be responsible for any damages you or your business may suffer. we make no warranties of any kind, expressed or implied for services we provide. J.J. Video & book Productions disclaims any warranty or merchantability or fitness for a particular purpose. This includes any expenses resulting from delays, non-deliveries, wrong delivery, and any and all situations caused by J.J. Video & book Productions and its employees. J.J. Video & book Productions reserves the right to revise its policies at any time.